Knowledge base from your content
We index your service pages, product data, policies and PDFs, so answers come from material you control and can point to, rather than from a general model guessing.
AI & Automation · Australia-wide
AI chatbots that answer from your own content, not from guesswork
Built on your documents, products and policies, with the questions it cannot answer handed to a human instead of invented. Australian data handling, and you own the knowledge base.
Answers cite your own content
Hand-off to a human built in
Hosted in an Australian region
Every engagement includes
- Trained on your documents
- Conversation logs you own
- Human hand-off configured
- Monthly accuracy review
- No per-conversation lock-in
Why this goes wrong
What we usually find, and what we do instead
<p>Webcotec builds AI chatbot systems for Australian businesses that want faster response times and better customer support without losing control. Chatbots can be connected to website forms, knowledge bases, CRM systems, WhatsApp workflows and support processes.</p>
What we usually find
- A bot that invents answers — confidently telling customers things about your policies that are not true.
- A decision tree with twelve buttons — which is a phone menu on a web page, and customers leave rather than use it.
- No hand-off — so the one genuinely valuable enquiry of the day dies in a chat window at 9pm.
- Trained once and never again — answering from a price list and an opening-hours page that changed months ago.
- Conversations you cannot export — the record of what customers asked belongs to the vendor, not to you.
What we do instead
- Ground every answer in your content — retrieval from your own documents, so the bot quotes you rather than improvising.
- Say “I don’t know” on purpose — an unanswered question routed to a person beats a confident wrong answer.
- Capture the lead in the conversation — name, email and context handed to your CRM while intent is still high.
- Re-index on a schedule — when a price or policy page changes, the bot knows within the hour.
- Keep the transcripts — they are the clearest list of what your customers cannot find on your site.
What's included
What we actually work on
Not a checklist of 200 "optimisations". These are the things that move the result.
Retrieval-grounded answers
Every response is assembled from retrieved passages with a confidence threshold. Below it the bot stops and offers a human, which is the single most important setting in the build.
Human hand-off and routing
Escalation to email, your CRM or a live inbox during business hours, with the full transcript attached so nobody asks the customer to repeat themselves.
Lead capture in conversation
Contact details and qualification captured mid-chat and written to your CRM, rather than a separate form the visitor has to find afterwards.
Guardrails and safe topics
Explicit refusal on pricing commitments, legal or medical advice and anything outside scope, configured with you rather than left to the model.
Transcript analytics
What was asked, what went unanswered and where hand-offs happened, reviewed monthly so the knowledge base gets better rather than going stale.
How we work
A sequence, not a black box
You see the plan before we touch anything, and you approve what gets done.
01
Scope
We map the questions you actually get, the content that answers them, and the ones that must always reach a person.
02
Index
Your documents, pages and product data are indexed and tested against real questions before anything faces a customer.
03
Tune
Confidence thresholds, refusals and hand-off rules set with you, then tested on the questions most likely to cause trouble.
04
Launch
Deployed behind a widget on your site, with transcripts logging from the first conversation.
05
Review
Monthly pass over unanswered questions and wrong answers, feeding straight back into the knowledge base.
Pricing
How much does AI chatbots cost in Australia?
Most agencies make you ask before they will quote a starting point. Here it is.
Single-purpose bot
$6,000 – $12,000fixed scope, AUD ex GST
- One knowledge base, up to 200 pages
- Retrieval and confidence tuning
- Email hand-off
- Widget on your site
- 30 days of tuning after launch
Support and sales bot
$15,000 – $35,000fixed scope, AUD ex GST
- Multiple content sources and PDFs
- CRM integration and lead capture
- Live hand-off during business hours
- Guardrails and refusal rules
- Transcript analytics dashboard
- Monthly accuracy review
Hosting and improvement
$600 – $2,500per month, AUD ex GST
- Hosting and model usage
- Scheduled re-indexing
- Monthly transcript review
- Knowledge base updates
- Priority support
- No lock-in contract
All amounts are in Australian dollars and exclude GST. These are indicative starting points and assume a scope agreed in writing before work begins. Anything outside that scope is quoted separately and approved by you first. We invoice against milestones, not hours worked.
Who this is for
Australian businesses we do AI chatbots for
Industries where we understand the buying cycle, the compliance constraints and how customers actually search.
Healthcare & allied health
Education & training
E-commerce & retail
Professional services
Property & real estate
Logistics & transport
FAQ
Questions Australian businesses ask about AI chatbots
Will the chatbot make things up?
It can, if it is built to answer from a general model. Ours answers from retrieved passages of your own content with a confidence threshold, and below that threshold it says it does not know and offers a person. That setting is the difference between a useful bot and a liability.
How much does an AI chatbot cost in Australia?
A focused chatbot over an existing site and document set generally starts in the low five figures to build, plus a monthly cost for hosting and model usage that depends on conversation volume. We quote both separately so you can see what scales with usage.
Where do the conversations and the index live?
Conversation logs and your indexed content sit in infrastructure you control, in an Australian region where you need it. We will tell you plainly which parts of the pipeline call an overseas API and what is sent.
Can it connect to our CRM?
Yes, where the CRM exposes an API. Captured leads and transcripts are written across with the conversation attached, so your team has the context before they reply.
What happens outside business hours?
That is where a chatbot earns its cost. It answers what it can and captures the enquiry with enough detail for someone to act on it in the morning, rather than losing it.
Can we update the knowledge base ourselves?
Yes. Re-indexing runs on a schedule and can be triggered manually, and the source is your own pages and documents, so updating the site updates the bot.
How do we know if it is working?
The transcripts. We report on answered versus escalated, the questions it could not handle, and any answers flagged as wrong, then fix the content behind them.
Can it handle more than English?
Yes, though we would test it properly in each language before you rely on it. Accuracy drops in languages your source content does not cover.
Related services
Often paired with AI chatbots
WhatsApp Automation
WhatsApp automation for lead response, follow-ups, reminders, order updates and customer communication.
Workflow Automation
Workflow automation for tasks, reminders, approvals, reporting, customer follow-ups and internal operations.
Custom Software Development
Custom software built around your operations, users and growth goals.
Mobile App Development
Native and cross-platform mobile apps with smooth UX and secure backend systems.
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