This policy explains how Webcotec Technology Pty Ltd handles project deposits, cancellations, delivery delays, support issues and refund review requests for websites, software, automation, digital marketing and technology services.
Nothing in this policy is intended to limit rights that may apply under Australian Consumer Law. Each request is reviewed based on project scope, written approvals, completed work, client dependencies and delivery status.
Most website, software and automation projects require an upfront deposit or milestone payment before work begins. This secures planning, design, development resources and delivery scheduling.
If a client cancels before meaningful work has started, Webcotec may review whether a partial or full refund is appropriate after deducting any payment gateway charges, administrative time or third-party costs already incurred.
Where strategy, design, development, content, meetings, setup, integrations or project management work has already started, payments for completed or allocated work may not be refundable.
Project timelines depend on scope, client approvals, content availability, third-party systems, API access, payment gateway approval, hosting access and change requests. If no specific delivery time is agreed, delivery should occur within a reasonable time for the project type.
If Webcotec causes a material delay against an agreed delivery timeline, we will review the project status and propose a practical resolution. This may include a revised delivery plan, additional support, completion of pending work, or refund review for undelivered portions where appropriate.
Timelines may extend where the client delays approvals, content, product data, credentials, feedback, payments or required third-party access. In such cases, Webcotec may revise the delivery schedule and continue from the latest approved scope.
New features, changed layouts, extra pages, integrations, automation flows or major revisions outside the approved scope may require additional time and quotation. Scope changes can affect delivery dates.
If an issue relates to approved project functionality, Webcotec will review and rectify valid defects within a reasonable support period. New requirements, third-party platform changes or client-side edits may be quoted separately.
Refunds are not automatic. Each request is reviewed based on the approved proposal, work completed, delivery stage, communication history, third-party costs and applicable consumer guarantees.
Submit a project support request with your project reference, invoice number, agreed timeline, issue details and preferred resolution. Webcotec will review and respond with the next step.
